The Terms and Conditions below apply to the sale and supply of goods by CurtainsPolesBlinds.com. Each order placed by you will constitute a contract between you and CurtainsPolesBlinds.com in accordance with these Terms and Conditions to the exclusion of all other terms and conditions. Your attention is drawn to paragraph 10 regarding Limitation of Liability.
2. Curtainspolesblinds.com Contract
The legally binding contract starts once CurtainsPolesBlinds.com receive payment in full for the goods purchased either by debit or credit card. Once we have verified the payment of the purchased goods in full, we will then confirm your order via email to the email address submitted on the order form. CurtainsPolesBlinds.com reserve the right to accept or reject any order for any reason whatsoever.
3. Prices of goods
All prices are in £ Sterling. The prices for goods are as specified on the Website. For all goods ordered, the total price payable including all applicable taxes will be shown at the time of order on the order confirmation page of the Website. Prices may change and the applicable price is that shown on the day which your order is placed.
3.1. If an additional delivery charge is payable in respect of deliveries made to locations within the UK or change in delivery cost we will notify you via phone or email to confirm you wish to proceed with the order at the additional delivery cost.
3.2. Deliveries outside of the UK will only be made once authorized by CurtainsPolesBlinds.com and may be subject to an additional cost which you shall be notified once CurtainsPolesBlinds.com receive the order. If a delivery is required outside of the UK please contact us via email at enquiries@CurtainsPolesBlinds.com or phone 01227 277269 before placing your order. If any additional delivery cost is chargeable, we will contact you by email or phone before we process your order.
3.3. Subject to clause 7. Once your order has been accepted by CurtainsPolesBlinds.com we will charge your debit or credit card for the full order payment and any additional delivery cost subject to clause 3.1. This will be done as soon as the order is accepted or as reasonably workable subsequently. We will notify you on confirmation of your order and of the approximate date of the goods delivery which will be made to the address shown within your order. If multiple items are ordered we may deliver them in instalments and if so there will no extra delivery fee incurred.
4. Right For You to Cancel Your Contract with CurtainsPolesBlinds.com
4.1. Subject to clause 4.2 You have the right to cancel your order for the goods within 7 days of the date of delivery of the order to you. No reason for order cancellation is needed nor will you incur a payment penalty. To cancel your order you must inform us by phone or email with your order number.
4.2. You cannot cancel or change your order if the goods you have ordered are manufactured, made to measure or custom made to your specifications or requirements as we are unable to resell them. Once we have accepted your ordered goods and they are entered into the order system or manufacturing process we are unable to acknowledge any changes to your goods ordered or cancel your goods ordered without incurring a handling charge of 70% of the price paid for the goods, where the remainder of the balance due to you will be reimbursed within 30 days of us receiving the returned goods.
4.3. All cancelled ordered goods (which are not manufactured, made to measure or custom made) must be returned to us at your own risk. You must meet all carriage charges. Carriage charges are payable in full prior to collection. If you would like us to organize the collection for you, we would be happy to use our carriers. Please contact us by telephone or email giving the goods order number and we will organize a suitable pickup time.
4.4. Subject to clause 4.5 The total cost of sending and returning the goods will be debited from your credit or debit card and the balance of the refundable money will be refunded within 30 days of us receiving the notification of cancellation of goods.
4.5. You must ensure the item is unused and in its original branded packaging and in a new and unused condition and that all manufacturers labels are still attached and the goods adequately packed to avoid damage on their return to us. On receipt of the returned goods a member of our team will inspect the goods. If the returned goods are deemed to be damaged or unsuitable for re-sale, the goods will be subject to a retention by us of 50% of the original order costs of the goods plus any additional cost we may incur during the process of arranging collections. The balance of the refundable money will be paid within 30 days from us receiving the notification of cancellation. Your rights against us shall be limited to your rights to the return of your money. This does not affect your statutory rights.
4.6. If you have received the goods before you have cancelled your order under clauses 4.1 or 4.2 contact us as soon as possible via email or phone for guidance on packaging goods and to arrange an appropriate time for the goods to be collected. If you choose to cancel your contract but the order has already been processed for delivery by us you must not unpack the goods upon receiving then and contact us as soon as possible.
4.7. Subject to the requirements of clause 4.2 and 4.5, upon the notification of cancellation of your order, any sum debited to us by credit or debit card will be refunded to you as soon as possible within 30 days of the order cancellation date. Provided the goods are made available for collection and received by us in accordance with clause 4.5 and not subject to misuse or negligence.
5. Cancellation by us
5.1. CurtainsPolesBlinds.com reserve the right to cancel your order if:
5.1.1. We have inadequate stock resulting in us being unable to deliver your ordered goods.
5.1.2. An item or items ordered is listed with an incorrect price due to a typing error or an error in the pricing given to CurtainsPolesBlinds.com by the supplier.
5.2. If an order is cancelled by us we will inform you by email and will reimburse your account with the sum of your order debited by us from your credit or debit card within 30 days of your order.
6. Out of Stock goods
If your ordered item is out of stock, we will contact you via email and back order the goods. In the event that the goods are out of stock for more than 30 days we reserve the right to send substitute goods equal to or better quality than the original ordered goods.
7. Product Description & Measurement
7.1. All goods information and photography contained within the website is provided for illustrative purposes only, with information and descriptions being as accurate as possible. We cannot guarantee their accuracy. Where possible order a free sample to ensure the colour. This only applies to our blinds collection.
7.2. Certain products have to be made to measure. In order to gain the dimensions you require, these goods will have a "how to measure" explanation to make sure you give us the correct measurements. Wooden and metal poles, tracks and blinds that are made to measure products require very accurate measurements. To allow us to manufacture them correctly, it is your responsibility to provide us with the exact measurements. If the measurements you supply are not correct, it is not the fault of CurtainsPolesBlinds.com and no refund will be given. CurtainsPolesBlinds.com will not accept the return of any goods for the reason of incorrect measurements being provided. Please refer to our measuring guides for guidance on how to measure or call us for help and advice on how to take the required measurements you need to state when you order.
7.3. Every effort is made by CurtainsPolesBlinds.com to ensure that all goods sold and delivered to you match any description or sample sent or given to you. Any small variation or change in the colour, design, material or pattern between the description or sample and the goods delivered to you shall not entitle you to refuse the goods nor to declare any compensation for any such variation or change. Unless we are notified by e-mail or otherwise in writing within 7 days of the date of delivery of the goods they will be deemed to have been received by you undamaged and in good order. We give you the warranty that all goods will, in all material respects, comply with the description given about them on the website. No other warranty for the goods is given.
8. Delivering Your Goods
8.1. CurtainsPolesBlinds.com will deliver your goods to the delivery address submitted on your order form soon after your order is placed and processed. The estimated delivery date for goods and made to measure goods are quoted for in each order. Delivery times start from the day the order is processed. CPB normally aim to deliver goods within 5 working days, (except for made to measure goods for which dates are an estimate only and can vary).
8.2. Once goods have been delivered to you ownership of, and risk in the goods is passed to you. If you return the goods under clauses 4 or 9, ownership of, and the risk in the goods pass to CurtainsPolesBlinds.com upon receipt of the goods by us.
9. Defective Goods
9.1. CurtainsPolesBlinds.com warrant that all goods sold to you will, in all material respects be free from defects in workmanship and materials for a period of 12 months from the date the goods were delivered to you.
9.2. If a defect arises within the 12 month period, you are entitled to return the goods to us provided you have contacted us via email, telephone or written letter posted to CurtainsPolesBlinds.com, 117 Tankerton road, Whitstable, Kent, CT5 2AN giving us details of the defects. If it appears in our reasonable opinion that the goods are defective we shall arrange:
9.2.1. For the defective goods to be collected via courier in order to repair or replace the goods and then deliver the goods back to you free of charge.
9.2.2. If upon inspection of the returned goods we decide in our reasonable opinion that the defect or defects have been caused by negligence, alteration/modification or misuse, we will inform you via phone or email. The total cost incurred of returning the goods will be debited from your credit or debit card within 30 days of us receiving the defective goods.
9.2.3. No liability under clause 9.2 shall arise unless delivery charge and price have been paid in full before delivery.
9.2.4. If the goods are returned to us after 12 months from the date of delivery of the goods, or the goods are not defective, or they have modified, misused or subject to negligence, you will be accountable for the payment of our charges on a time and material cost basis in respect of any repair or repairs and for the collection and the return of the goods which we agree to carry out at your request. CurtainsPolesBlinds.com will be entitled to debit such a charge on the credit or debit card providing we notify you of the amount of any such charges before we commence with the repair.
9.2.5. CurtainsPolesBlinds.com will not be liable in anyway for any indirect or consequential loss or damage or loss of profits arising out of supply or failure not to supply the goods to you the consumer. All ordered goods must be inspected on delivery for:
9.2.6. Damages to goods in transit which includes any visible damage to outer carton /external packing.
9.2.8. wrong goods delivered. If anything in clause 9.2.7 to 9.2.9 arises please notify us immediately via phone or email stating your name and original order number within 7 working days of receiving the goods. We are not liable for any external costs you may incur as a result of clauses 9.2.7 to 9.2.9. Depending on which is appropriate we will either replace the goods and refund you the cost of the return of the goods to us or refund the cost of the goods and the cost of the return of the goods.
10. Acceptance of Order
All goods are subject to availability and an order will not constitute an agreement on our part to sell goods to you until it is accepted by us. You will be notified of our acceptance as soon as reasonably possible after your order has been received.
11. Limitation of Liability
In relation to the purchase of goods, we accept no liability for any indirect or consequential loss or damage or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of the Website or its contents other than as a direct result of purchasing our goods, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of CurtainsPolesBlinds.com or our employees, agents or any other person. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the goods concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.
12. CurtainsPolesBlinds.com Property Rights
All material on the Website is covered by copyright laws. Accordingly you should not copy, reproduce or retransmit any material from the Website apart from downloading the order form or other pages for your own personal use.
13. General Provisions
13.2. If any provision of these Terms and Conditions shall become illegal or enforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected.
13.3. There Terms and Conditions and your use of the Website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
13.4. Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
All notices shall be given to us: By post to CurtainsPolesBlinds.com trading as Emanuel's 117 Tankerton Road, Whitstable, Kent, CT5 2AN; or By e-mail to enquiries@CurtainsPolesBlinds.com And to you at either the e-mail or the postal address you provide on your order form. Notices will be deemed received when an e-mail is received in full (or on the next business day if it is received on a weekend or during a public holiday) or 3 days after the date of posting.